Engineer, Product Support | ANNUITAS | Digital

ATLANTA OFFICE

About ANNUITAS

ANNUITAS is the leading provider of digital demand transformation services for B2B companies across healthcare, financial services, media and information services and growth technology companies.  Many of the most recognized global brands count on ANNUITAS as a trusted partner to help scale growth. ANNUITAS services play a mission-critical role in helping connect marketing investments to revenue outcomes and orchestrating people, process, content and technology around buyer engagement.  ANNUITAS’ proprietary methodology for transformation covers strategy, implementation, and optimization – which delivers up to 10x revenue lift in conversion to sales its clients.

Opportunity:

As an Engineer on the Product Support team, you will work with both backend developers and client facing consultants to manage and remediate support tickets for ANNUITAS’ demand products. ANNUITAS’ demand products focus on data collection/normalization of clients’ marketing interaction data and personalization of a customer’s “Demand Experience.”

Responsibilities:

The Engineer, Product Support will report to the Developer, Data Science. Specific responsibilities include:

  • Assisting in developing and executing process for fulfilling customer support tickets involving
    • Identify and resolve anomalies in existing data
    • Implement solutions meet unique client needs within existing databases
  • Setting priorities for tickets within agreed Service Level Agreements
  • Creating, managing and communicating ticket status to clients via JIRA ServiceDesk
  • Manage internal IT tickets for maintenance and on-boarding for multiple platforms
  • Take responsibility for regular maintenance tasks for AWS, JIRA and other IT platforms
  • Work with Data Science team to perform audits and provide reports on the hygiene of client data stores

Qualifications:

  • Successful candidates are recent graduates of a computer science program, IT-focused associate degree, or IT/development bootcamp or certificate program, or bachelor’s degree
  • Basic to intermediate knowledge of database process automation
  • Intermediate knowledge of SQL
  • Database administration and maintenance experience
  • Past exposure to AWS administration, Google Analytics, JIRA, ServiceDesk, Python and Salesforce a plus

Why ANNUITAS?

During the challenging time of COVID-19, we’ve worked hard to support our team. This includes:

  • 100% capability to work from home
  • Flexibility to work in our COVID-safe Atlanta office for a change of scenery, with lunch provided once a week
  • Open and transparent communication from senior leadership
  • Monthly virtual happy hours
  • “Summer Fridays” – four additional Fridays off between June and August

Challenging times or not, the culture at ANNUITAS stands out. We are a highly collaborative and innovative team that’s passionate about bringing the best outcomes to our clients and each other while having fun in the process.

To apply, please email a cover letter and resume (PDF) to jobs@annuitas.com